Returns, Refunds & Cancellations
In the odd case that you do not love your Nutraj products, here is our policy on returns:
- Products can be returned within 7 days of receiving only if the packs are sealed and not damaged in any way.
- Nutlounge.com team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed time.
- In the unlikely event that your products arrive damaged, you must email us a picture of the damaged product with the Bar Code, within 48 hours of receiving your order.
- Upon authorization of returns, we will offer you an exchange or refund. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Items that may have been damaged, defective or sent by error will be fully refunded. Refund will be processed within 7 working days from the date we receive the products back.
- We aim to process all returns within one (1) week. If you have any questions about your return, please create a ticket by clicking here.
- All returns are subject to the discretion of Nutlounge.com.
- Orders which are pending for shipping can be cancelled within 2 working days from the date of placing the order. Once the order is cancelled, the refund will be processed within 7 working days.For any other questions or clarifications, please create a ticket by clicking here.
- No Coupon Code is required to avail the Cashback
- Maximum cashback would be 1000/-
- The buyer must Login/Register in order to avail the Cashback, NO CASHBACK will be given on Guest Checkout.
- The Cashback will be credited once the order is delivered.
- The Cashback amount will be calculated on Item Value after Discount and Cashback & not on the total Order Value.
- Nutraj reserves the right to cancel the Cashback offer at any time without prior notice
- Cashback is valid only for two months from the date of cashback received.
- Out of the total cashback available in the wallet, only 30% of the order value can be used at the time of purchase .
Prime Membership Policy:
- Offer is valid only for 3 Month from the date of payment.
- Once customer pay the amount for Prime membership will not be refunded.
- Prime membership will be activated within 24hrs of payment.
- No Coupon Code is required to avail the free shipping
- The buyer must Login/Register in order to avail the free shipping, Prime will not work in guest check out
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